Dayton Art Institute seeks a Guest Services Representative.

The Dayton Art Institute seeks a Guest Services Representative to deliver the highest level of customer service to members and guests of the museum by assisting with general admission, special exhibition, program and event ticket purchases and answering any questions they may have about the museum and surrounding Dayton area.

Additional responsibilities include but are not limited to communicating and implementing special offers and promotions; resolving member and guests’ grievances or other issues by determining optimal solutions; instructing and overseeing volunteers on expectations and responsibilities; and ensuring the guest services desk area is neatly arranged and meets the museum’s “photo ready” standards.

This is a full-time position with a Wednesday through Sunday work schedule. Hourly rate $14.00/hr.

Qualifications and Experience

  • High school diploma or GED required.
  • At least one (1) year of sales or customer service-related experience preferred, ideally in a nonprofit organization; or equivalent combination of education and experience.
  • Previous box office experience is desired but not required.
  • Proficient with Microsoft Office programs specifically Word, Excel and Outlook.
  • Proficient or familiar with Altru or a comparable ticketing management system preferred.
  • Cash handling experience.
  • Knowledge of American Sign Language, or fluent in Spanish or other language(s) desired.

For consideration, please submit a cover letter and resume. Clink this link to apply Please note that incomplete application materials may not receive full consideration for the position.

Submission Deadline: This job listing will remain open until the first interview phase is complete or until a sufficient number of qualified candidates have been identified. NOTE: Incomplete application materials may not receive full consideration for the position.

General Information: Dayton Art Institute is a smoke, nicotine, and tobacco free workplace. To improve the overall health of the workforce and while reducing health care benefit costs, the Dayton Art Institute has enhanced its Nicotine/Tobacco Free Workplace Policy to no longer hire nicotine/tobacco users. The use of any nicotine products including cigarettes, cigars, chewing tobacco, e-cigarettes and any other products containing nicotine and/or other nicotine products that are not approved by the Federal Drug Administration for tobacco cessation are prohibited. The use of electronic smoking devices (also known as electronic cigarettes or “e-cigarettes”) is prohibited in any place where smoking of tobacco products is prohibited. Calls and emails regarding the status of your application materials will not be accepted. Due to the high volume of submissions generally received, DAI contacts only a small percentage of applicants. Therefore, if there is interest in discussing this position with you, someone on staff will contact you via email.

Salary range: $14.00

Job classification: full-time

To apply: Click the link to apply: For consideration, please submit a cover letter and resume. Position is open until filled.

Posted: July 6, 2021

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