Holden Forests & Gardens seeks a Guest Services Representative (arboretum).

Holden Forests & Gardens is comprised of two world-renowned public gardens; Holden Arboretum located in rural Kirtland, Ohio and Cleveland Botanical Garden located in the urban University Circle region of Cleveland, Ohio. This position’s primary location is at the Holden Arboretum which spans 3,600 acres; the 200 core acres include themed gardens, trails and plant collections with access to natural areas. There are multiple buildings and shelters for visitors, many staff buildings, and parking lots.

The Guest Services department seeks a friendly team member to facilitate an exceptional guest experience by offering great customer service while educating guests, selling admission, promoting membership and contributing to a positive team atmosphere. Training is provided. This position is supervised by the Associate Director of Guest Services.

Responsibilities and Duties:

  • Actively welcome guests and members upon arrival to provide an orientation of the property, programs and events that support the mission and success of Holden Forests & Gardens
  • Provide friendly, clear and courteous customer service to encourage return visitation
  • Manage customer concerns, communicates effectively, provide prompt follow-up and relay information as needed to manager
  • Process sales transactions for admission, membership, programs and merchandise quickly and accurately using a computerized cash register and/or standalone credit card machine with point of sale system, Altru
  • Complete register opening /closing procedures and reconciliations
  • Assist with maintaining adequate stock levels of merchandise and supplies
  • Contribute positively to a team of seasonal guest services staff, volunteers, and others
  • Regularly assist with event set-up, support special events and programs
  • Answer guest telephone calls and respond accordingly
  • Maintain the appearance, cleanliness and safety of workspaces and facilities
  • Perform other duties as assigned
  • Drive Holden Forests & Gardens golf carts on the property as needed
  • Complete performance evaluations and set position goals with supervisor

Qualifications and Skills:

  • Retail and/or cash handling experience preferred
  • Experience with customer service in a similar setting desired
  • Must enjoy working with the general public, families and children
  • Effective and appropriate verbal and written communication
  • Ability to work within a team and be self-motivating when working individually
  • Ability to take initiative and problem-solve
  • Must have a flexible schedule and be able to work weekends, evenings and some holidays
  • A valid Driver’s License and acceptable driving record are required to be covered on Holden Forests & Garden’s vehicle insurance policy if using company vehicles
  • Must pass a criminal background check and substance screening
  • Must be able to perform with or without reasonable accommodation:
    • Ability to understand basic instructions using the English language
    • Stand and/or sit for extended periods of time
    • Perform tasks in all weather conditions; temperatures may range from 0-100 F
    • Effective vision and hearing
    • Hand and arm dexterity
    • Walk and work on wet, uneven, slippery terrain
    • Kneel, bend, stoop, grab, and reach
    • Regular lifting and carrying of up to 30 pounds, occasionally 45 pounds
    • Occasionally walking on outdoor visitor attractions including stairs and platforms elevated 60-feet to 180-feet above ground

Salary range: $10.00-$11.50

Job classification: Non-exempt (hourly), part-time; average 28 hours per week

To apply: Review of applications with begin immediately and continue until the position is filled. Qualified applicants should submit a cover letter, resume and 3 professional references online: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=db704977-d8c5-4be2-a36a-23f4002eddc0&ccId=19000101_000001&jobId=403445&source=CC2&lang=en_US

Holden Forests & Gardens (Holden Arboretum / Cleveland Botanical Garden) is an Equal Opportunity Employer committed to hiring a diverse and talented workforce. We seek skilled, knowledgeable and experienced individuals to join our staff and enhance our reputation as one of the country’s foremost public gardens.

Posted: January 7, 2021

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