Holden Forests & Gardens seeks a Seasonal Worker - Guest Services Representative (arboretum).

Holden Forests & Gardens is recruiting for Guest Services Representative seasonal workers. Guest Services Representative seasonal worker performs high quality customer service; housekeeping and set-up duties; receives guests at the Corning Visitor Center (CVC); promotes membership and provides information and support for featured and upcoming attractions, classes, activities and seasonal programming; Provides customer service at the information desk, gatehouse and special events.

Performs other activities as required. This position requires a flexible schedule which may include evening and weekend work.


  • Guest Services Manager
  • Guest Services Representative(s)
  • Works with Volunteers

Work Location

  • The Holden Arboretum – Kirtland, Ohio – less than 30 miles east of Cleveland.
  • Encompassing more than 3,600 acres of cultivated gardens, woody plant collections and natural forested areas
  • Holden Forests & Gardens is 12th largest public garden in the U.S. It is comprised of two campuses, Holden Arboretum and Cleveland Botanical Garden.

Responsibilities (include but not limited to)

  • Performs housekeeping and set-up/tear-down for meetings, classes and events
  • Greets new guests and provides them with an overview of property and provide reorientation for returning visitors
  • Answers telephone calls and assists with questions regarding classes, memberships, special events, natural history, horticulture, Holden history, and directions
  • Prepares and handles registrations and payments for admissions, memberships, class fees and Treehouse store merchandise
  • Responsible for point-of-sale register reconciliations and closing procedures
  • Provides clerical support as needed
  • Ability to learn point of sale system
  • Assists with special events and programs


  • Provides prompt and courteous services to guests
  • Promotes Holden’s mission by assisting customers and answering questions on natural history, horticulture, history of Holden, directions
  • Greets guests upon their arrival and ensures that they feel welcomed into the facility
  • Troubleshoots problems, manages customer concerns, communicates effectively and provides prompt follow-up
  • Performs other activities as required
  • Restocks brochures and other material within CVC
  • Provides clerical support for the gift shop and library


  • Strong customer service skills and experience working with the general public
  • Excellent verbal and written communication skills
  • Computer experience in a Windows environment using Microsoft Office, Microsoft Excel
  • Ability to effectively solve medium to complex problems
  • Ability to effectively manage multiple tasks
  • Ability to work independently as well as in a team environment
  • Ability to understand basic instructions using the English language
  • Valid Driver’s License and acceptable driving record required to be covered on Holden Forests & Garden’s vehicle insurance policy
  • Must pass a criminal background check, credit and substance screening

Physical Demands
Must be able to perform with or without reasonable accommodation:

  • Stand and/or sit for extended periods of time
  • Effective vision and hearing
  • Hand and arm dexterity
  • Walk and work on wet, uneven, slippery terrain
  • Regular lifting and carrying up to 25 lbs
  • Kneeling, bending, stooping, grabbing and reaching

Work Environment

  • Perform required tasks in all weather conditions
  • Ability to a flexible schedule that includes weekends and some nights.
  • Late March through October
  • Seven days per week operation
  • Full time or part time
  • Approximately 25– 40 hours per week
  • Candidates start at $9.00 hourly (Non-exempt)

Salary Range: $9.00

Job Classification: Hourly, Seasonal, Temporary

To apply: Review of applications with begin immediately and continue until the position is filled. Qualified applicants should submit a resume online: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=db704977-d8c5-4be2-a36a-23f4002eddc0&jobId=50250&lang=en_US&source=CC3&ccId=19000101_000001 

This position will be employed through a staffing agency service. Deadline to apply: April 12, 2019.

Holden Forests & Gardens (Holden Arboretum / Cleveland Botanical Garden) is an Equal Opportunity Employer committed to hiring a diverse and talented workforce. We seek skilled, knowledgeable and experienced individuals to join our staff and enhance our reputation as one of the country’s foremost arboreta.

Posted: February 12, 2019
Deadline: April 12, 2019