Holden Forests and Gardens seeks a Guest Experiences Representative.

The Guest Services department seeks a friendly team member to facilitate an exceptional guest experience by offering great customer service while educating guests, selling admission, promoting membership, working in the retail store, and contributing to a positive team atmosphere at Cleveland Botanical Garden. We are seeking a team member with a positive can-do attitude that leads to successful teamwork and superb customer service. 

Position Details:

• A part-time, permanent, non-exempt position
• Approximately 24-29 hours per week
• Training is provided
• Must have a flexible schedule to be able to work weekends, evenings and some holidays
• This position is supervised by the Guest Services Assistant Manager

Key Responsibilities:
Key responsibilities of the Guest Services Representative include, but are not limited to: 

• Actively welcome and receive guests, providing prompt and courteous service and orientation of the property, programs and events that support the mission and success of Holden Forests & Gardens
• Support the Holden Forests & Gardens’ mission, values, vision, and core commitment to the visitor experience and community engagement
• Provide friendly, clear, and courteous customer service to encourage return visitation
• Process sales transactions for admission, membership, programs, and merchandise quickly and accurately using a computerized cash register and standalone credit card machine with Altru, the organization’s constituent management and point-of-sale system
• Contribute positively to a team of guest services staff, seasonal employees, volunteers, and others
• Answer guest telephone calls & emails and assist guests with in-person inquiries 
• Maintain the appearance, cleanliness and safety of public spaces, staff workspaces, and facilities
• Ensure proper admission policies are being followed
• Ensure safety practices are being followed
• Provide prompt follow-up and relay information as needed to supervisor
• Perform other duties as assigned

Qualifications and Skills:

• Retail and cash handling experience, preferred
• Customer service experience, preferred
• Must enjoy working with the general public, families and children
• Effective and appropriate verbal and written communication
• Ability to work within a team and be self-motivating when working individually
• Ability to take initiative and problem-solve
• Ability to work outdoors in a variety of weather conditions
• Must have a flexible schedule and be able to work weekends, some evenings and some holidays
• Valid driver's license and clean motor vehicle record
• Must pass a criminal background check

Physical Requirements
Must be able to perform with or without reasonable accommodation:

• Ability to understand basic instructions is required
• Stand and/or sit for extended periods of time
• Effective vision and hearing
• Hand and arm dexterity
• Walk and work on wet, uneven, slippery terrain
• Kneel, bend, stoop, grab, and reach
• Regular lifting and carrying of up to 24 pounds, occasionally 30 pounds

Salary range: $13 an hour

Job classification: Part-time

To apply: Review of applications will begin immediately and continue until the position is filled. Qualified applicants should submit résumé, cover letter and 3 professional references. Apply at https://holdenfg.org/career-and-internships.

Holden Forests & Gardens (Holden Arboretum and Cleveland Botanical Garden) is an Equal Opportunity Employer committed to hiring a diverse and talented workforce. We seek skilled, knowledgeable, and experienced individuals to join our staff and enhance our reputation as one of the country’s foremost public gardens.

Posted: March 8, 2022