Holden Forests and Gardens seeks a Guest Experiences Representative.

The Guest Services department seeks a friendly team member to facilitate an exceptional guest experience by offering great customer service while educating guests, selling admission, promoting membership, working in the retail store, and contributing to a positive team atmosphere at Cleveland Botanical Garden. We are seeking a team member with a positive can-do attitude that leads to successful teamwork and superb customer service. 

Position Details:

  • A part-time, permanent, non-exempt position
  • Approximately 24-29 hours per week
  • Training is provided
  • Must have a flexible schedule to be able to work weekends, evenings and some holidays
  • This position is supervised by the Guest Services Assistant Manager

Key Responsibilities:
Key responsibilities of the Guest Services Representative include, but are not limited to: 

  • Actively welcome and receive guests, providing prompt and courteous service and orientation of the property, programs and events that support the mission and success of Holden Forests & Gardens
  • Support the Holden Forests & Gardens’ mission, values, vision, and core commitment to the visitor experience and community engagement
  • Provide friendly, clear, and courteous customer service to encourage return visitation
  • Process sales transactions for admission, membership, programs, and merchandise quickly and accurately using a computerized cash register and standalone credit card machine with Altru, the organization’s constituent management and point-of-sale system
  • Contribute positively to a team of guest services staff, seasonal employees, volunteers, and others
  • Answer guest telephone calls & emails and assist guests with in-person inquiries 
  • Maintain the appearance, cleanliness and safety of public spaces, staff workspaces, and facilities
  • Ensure proper admission policies are being followed
  • Ensure safety practices are being followed
  • Provide prompt follow-up and relay information as needed to supervisor
  • Perform other duties as assigned

Qualifications and Skills:

  • Retail and cash handling experience, preferred
  • Customer service experience, preferred
  • Must enjoy working with the general public, families and children
  • Effective and appropriate verbal and written communication
  • Ability to work within a team and be self-motivating when working individually
  • Ability to take initiative and problem-solve
  • Ability to work outdoors in a variety of weather conditions
  • Must have a flexible schedule and be able to work weekends, some evenings and some holidays
  • Valid driver's license and clean motor vehicle record
  • Must pass a criminal background check

Physical Requirements
Must be able to perform with or without reasonable accommodation:

  • Ability to understand basic instructions is required
  • Stand and/or sit for extended periods of time
  • Effective vision and hearing
  • Hand and arm dexterity
  • Walk and work on wet, uneven, slippery terrain
  • Kneel, bend, stoop, grab, and reach
  • Regular lifting and carrying of up to 24 pounds, occasionally 30 pounds

Salary range: $13 an hour

Job classification: Part-time

To apply: Review of applications will begin immediately and continue until the position is filled. Qualified applicants should submit résumé, cover letter and 3 professional references. Apply at https://holdenfg.org/career-and-internships.

Holden Forests & Gardens (Holden Arboretum and Cleveland Botanical Garden) is an Equal Opportunity Employer committed to hiring a diverse and talented workforce. We seek skilled, knowledgeable, and experienced individuals to join our staff and enhance our reputation as one of the country’s foremost public gardens.

Posted: March 8, 2022

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