Holden Forests and Gardens seeks a Security Officer (full-time).

The Protection Services and Security department seeks to fill a Security Officer at Holden Forests & Gardens at the Cleveland Botanical Garden campus. This position will ensure a safe and secure environment for all visitors, staff, and volunteers through superior customer service.

The Security Officer will assist visitors, members and staff by maintaining the safety and security of people and property.  Must be willing and able to work a flexible schedule: weekdays, evenings, weekends, and some holidays.

Key Responsibilities:
Key Responsibilities of the Security Officer position include: 

• Provide a safe, customer-service oriented environment at the Cleveland Botanical Garden for all guests and staff
• Become familiar with HF&G’s Disaster Preparedness & Emergency Response Plan and execute the plan when necessary
• Maintain the safety of visitors, employees and property at the Garden while enforcing Garden rules and regulations through regular patrols
• Providing information and assistance to visitors in a pleasant, professional manner
• Work closely with Guest Services to provide the best information and service to visitors
• Prepare accurate and clear reports of accidents, illness, theft, vandalism or any other unusual occurrence
• Control traffic whenever needed
• Perform security rounds for building, parking garage and grounds
• Secure public and staff areas
• Provide assistance during regular hours of operation, special events and private after-hours rentals
• Possess the ability to enforce the security procedures and policies for the Cleveland Botanical Garden
• Provide first response for emergencies
• Monitor security systems and operations including, but not limited to security cameras, monitors, software, and parking
• Support parking garage and parking equipment operation
• Secure and operate security and parking equipment
• Collaborate with other departments to provide exemplary guest service to all visitors, volunteers, and staff
• Interact with and assist visitors and guests in a positive, professional manner
• Ability to work flexible schedule, including weekends, during either first or second shift, evening events, and holidays
• Strong communication and language skills, including the ability to clearly communicate with employees at every level
• Ability to work independently and as a part of a team
• Prioritize and plan work activities; ability to multi-task, be detail-oriented, and have strong organizational and time management skills.
• Possess good trouble shooting skills
• Other duties as assigned
• Must successfully pass a background check

Qualifications and Skills:

• Minimum of High school diploma or GED, required
• Two years professional safety or security experience, preferred
• Technical knowledge: Familiarity with different types of security equipment, including cameras, fire panels, access systems preferred. Knowledge of Amino Plus, Linear, Guard, Pro-Watch and/or other similar systems, a plus
• Two years professional A/V experience, a plus
• Valid driver’s license
• Current CPR, AED & First Aid Training certificate preferred or be able to certify within one year of start date
• Proficient use of Microsoft 365 products, specifically Teams, Outlook (email and calendar), Word, Excel, SharePoint, and OneDrive, preferred
• A positive attitude, willingness to learn, and ability to participate within a multi-disciplinary team

Physical Requirements

• Must be able to perform with or without reasonable accommodation:
• Work in various settings to include inside an office and outside patrolling the grounds by foot. This position involves frequent walking, both inside and outside.
• Perform tasks in all weather conditions; temperatures may range from 0-100 F
• Walk and work on wet, uneven, slippery terrain, irregular stairs, and landscaped areas
• Ability to walk, kneel, bend, stoop, crouch
• Stand for extended periods of time
• Regular lifting and carrying of up to 30 pounds, occasionally 50 pounds

Salary range: $15 an hour

Job classification: Full-time

To apply: Review of applications will begin immediately and continue until the position is filled. Qualified applicants should submit résumé, cover letter and 3 professional references. Apply at https://holdenfg.org/career-and-internships.

Holden Forests & Gardens (Holden Arboretum and Cleveland Botanical Garden) is an Equal Opportunity Employer committed to hiring a diverse and talented workforce. We seek skilled, knowledgeable, and experienced individuals to join our staff and enhance our reputation as one of the country’s foremost public gardens.

Posted: March 8, 2022