Maritime Museum of Sandusky seeks a Visitor Services Associate.

The Maritime Museum of Sandusky is seeking a Part-Time Visitor Services Associate (VSA). The Visitor Services Associate serves as the initial point of contact for all visitors to the museum and helps to ensure a high-quality experience throughout the museum. VSAs welcome visitors to the museum and perform a variety of public-facing duties including engaging with visitors; answering questions and providing information; processing gift shop, admissions, membership sales and transactions; providing telephone coverage; and general site tasks. This position reports to the Executive Director.

Duties and Responsibilities:

  • Welcome guests to the museum with an emphasis on ensuring a positive visitor experience.

  • Ensure excellent customer service and a positive museum experience that encourages repeat visitation and community participation.

  • Open and/or close the museum.

  • Use the POS system (Talech) to complete admissions and sales transactions, including cash handling and use of the credit card machine. Settle cash drawer at end of day.

  • Provide general assistance to the retail operations of the Maritime Museum by arranging merchandise in bins and shelves; restocking counter supplies keeping shelves stocked full; completing sales transactions; and assisting in taking inventory.

  • Provide general assistance by answering incoming telephone calls to general information line; responding to calls appropriately.

  • Help visitors become members of the museum onsite and over the phone.

  • Assist with museum events.

  • Other duties as assigned.

Qualifications

  • Ability to communicate effectively and courteously with people verbally and in writing.

  • Ability to manage telephone, computer, and in-person customer service, often concurrently.

  • Must be available to work weekends

  • Previous visitor or customer service-related experience helpful but not required

  • Ability to sit and stand throughout the day for extended periods of time

  • Ability to lift up to 30 lbs

  • Able to work with technology

Salary range: $9.00 per hour

Job classification: Part-time

To apply: For consideration, please email resume and cover letter to: [email protected]. Please have “[Your Last Name] – Visitor Services Associate'' in the subject header for the email. Only those candidates selected for an interview will be contacted. No telephone calls for position inquiries, please.

Submission deadline is ongoing. For more information, visit www.sanduskymaritime.org/jobs.

Posted: November 22, 2021

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