The Ohio History Connection seeks a Regional Coordinator, Site Support Services.
Serves as liaison to local management groups, focusing on providing support for day-to-day operations and other activities associated with museums and historic sites across the state.
Essential Duties and Responsibilities:
- Serves as an intermediary between the local site management groups and the Ohio History Connection, managing needs, offering assistance and direction, coordinating support from within various OHC departments and divisions.
- Coordinate solutions to operational, programmatic, and administrative issues through to completion.
- Assist local management operators with planning and organization, work with partner organizations and local community members to build awareness of the sites and their offerings. Advise local partners on day to day issues.
- Assesses and assists in the resolution of issues at sites, with an emphasis on handling or helping the local site management operator respond to issues. Monitor sites for current and future needs. Requires an ability to assess issues, coordinate with OHC or local colleagues, and make recommendations for resolution. Works with OHC and local site management operators to assure that all sites are properly maintained and prepared for public visitation.
- Work with site management operators on projects that will result in a stronger site, including operations, facilities use, or interpretive plans.
- Advise senior management on performance and needs of local site management operators.
- In a timely manner, answer written, e-mail, and telephone inquiries from local management groups, OHC staff, and the public regarding sites including the resolution of serious customer service issues.
- Ensure that established collections management practices are followed at sites. Coordinate with OHC staff to provide curatorial and collections assistance to site management operators as needed.
- When appropriate, serve as coordinator or a team member for projects at sites, including site management plans, master plans, interpretation plans, exhibit planning, landscape planning, and construction projects.
- Regularly visit sites, meet with local management operators and staff, and monitor sites and grounds.
- Develop RFPs for projects at sites to be outsourced or assist local site management operators in developing RFPs
- Facilitate relationships between local site management operators and OHC departments, including Marketing and Communications, Design, Security, Development, Maintenance and Grounds, Curatorial, Collections Management, and more to ensure that site management operators are well supported by OHC services
- Provide or coordinate training to site staff as it relates to interpretation, customer service, building maintenance, and more.
- Develop strong working relationships with local site management operators, and build an intimate knowledge of the sites, their buildings and grounds, collections, and history.
- Coordinate and respond to emergency situations at sites, regardless of time or day.
- May serve temporarily as a site manager during site staffing transitions.
- Maintains databases, including site files, digital images, buildings, management staff, and site equipment. Track visitation and volunteer hours.
- Serves as OHC liaison with support groups and community partners as needed.
- Represents the Ohio History Connection to the public and at professional meetings (internal and external) and conferences as required.
- Assist with the establishment of management agreements with local management groups.
- Other duties as assigned.
Essential Duties and Responsibilities - Position Requirements
Supervisory Responsibilities: May require supervision of OHC site managers and/or volunteers.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this posting are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with qualifying disabilities to perform the essential functions.
Education and Experience: Must have a bachelor's degree from an accredited college or university or equivalent work experience plus five years museum, supervisory, operations, teaching, or program administration experience is required. This is a mid-career position.
- Self-directed and flexible.
- Resourcefulness and initiative.
- Problem solving and decision making.
- Effective organizational and time management skills.
- Incredible attention to details important to relationships and strategy.
- Able to work independently without supervision.
- Even-tempered in moments of stress.
- Able to handle multiple tasks.
- Discrete and prudent in discerning confidentiality.
- Committed to professional best practices.
- Ability to work flexible hours, including weekends and evenings as needed.
Language Skills: Effective oral and written and communication skills. Effective interpersonal skills with the ability to manage relationships with local management groups and staff.
Technical Skills: Knowledge of computers, particularly Microsoft Office products.
Reasoning Ability: Ability to manage complex, simultaneously conducted projects, with attention to detail.
Work Environment: Normal office environment. Extensive travel to site locations where both indoor and outdoor work may be required. Involves frequent contact with staff, public, and local management groups. Work may be stressful at times. Occasional evening or weekend work and some irregular hours.
Salary Range: $23.45-$26.13
Job Classification: Full-time
To apply: visit www.ohiohistory.org/about-us/jobs.
Posted: February 28, 2019