Taft Museum of Art seeks a Cafe & Events Associate.

The Taft Museum of Art, located in downtown Cincinnati, is seeking a part-time Café & Events Associate, reporting to the Guest Services & Hospitality Supervisor. This position requires a positive, highly organized team player who communicates proactively, is attentive to detail, manages multiple priorities, and has excellent communication and collaborative skills. Enjoy this rare opportunity to join the staff of one of the finest small art museums in the United States.

Position Overview: Reporting to the Manager of Guest Services and Hospitality, the Café and Events Associates are crucial to creating an exceptional and meaningful experience for all our guests when they visit the Taft Museum of Art. Our Café is where people can relax and enjoy an intimate brunch, lunch, or special events. Our Associates have a passion for people, service, food, the arts and are responsible for delivering gracious hospitality with a strong knowledge of the Museum's daily offerings and history. Our Café and Events Associates must provide excellence in communication with team members and guests and demonstrate professionalism at all times. Teamwork is essential to all that we do. The Café and Events Associates' work is all about our guest's success. From greeting each guest and welcoming them to the TMA, responding to their inquiries and request, serving food and beverages, ensuring a clean and sparkling dining area.

Responsibilities:

  • Creates a GREAT first Impression with Museum guests, cheerful and welcoming. Greets and welcome each guest with a smile.
  • Responds to guest inquiries and requests in a timely fashion.
  • Maintains cleanliness and safety standards.
  • Sets up café service areas in anticipation of projected capacity for the day working within the available seating constraints, which can change daily. 
  • Sets up event room as instructed by Sr. Manager of Guest Services and Hospitality to include linen, service ware, and glassware.
  • Ensures the café dining area is clean and all safety measures regarding basic food safety and current Coronavirus sanitation standards are in place.
  • Ensures tables are clear, appropriately set up, and presentable for guests to be seated before being seated.
  • Serves tables efficiently and with excellence, including taking orders, ensuring the accuracy of orders by repeating back to guests, preparing, serving food, refilling drinks, and clearing tables. 
  • Inputs orders into the POS system and ensures an accurate record of food sales.
  • Maintains expected service levels and ensures all revenue recorded and internal controls during day-to-day operations and system outages.
  • Communicates pertinent Museum information to our guests effectively.  
  • Maintains current and accurate information regarding the menu and can educate the guest on every item.
  • Handles and solves any concerns and questions from guests.
  • Works closely with other associates, the culinary team, and management to ensure food quality, exceptional guest experience, top box scores.
  • Engages guests in conversation during their dining or event experience.
  • Assists bus persons, as necessary, in bussing, cleaning and setting tables.
  • Upholds standards of service through different catering events offered.
  • Performs other event duties as assigned.

Required Capabilities and Skills:

  • Communication: Welcoming and able to have pleasant conversations with all guests. 
  • Computers: Can learn and operate the POS system for sales transactions. 
  • Organized: Very organized and able to handle serving multiple tables at once. 
  • Reliable: Always on time, ready to work and make a difference.
  • Calm: Ability to stay professional and handle high pressure and difficult situations.
  • Highly motivated, professional, creative, articulate, goal-oriented, and can work independently and collaboratively. 
  • Professional in dress and demeanor.
  • Capable of lifting and carrying food trays.
  • Reliable transportation. 
  • Authorized to work in the US. 

Experience and Other Requirements:

  • A cafe or events server with 2-4 years of experience. 
  • Some light food prep/kitchen experience is preferred. 
  • Experience in bartending or drinks services is preferred. 
  • Experience and knowledge of room setup, food safety standards, and food presentation setup.
  • Due to the alcohol service component of this role, candidates must be 21 or older. 

    Museum Core Values:
    All employees of the museum must strive to:

  • Embrace the museum's core values of respect, integrity, excellence, creativity, and collaboration and demonstrate this understanding through words, behaviors, and interactions with our guests, staff members, volunteers, and the public.
  • Learn and teach every day. Share knowledge freely with colleagues and pursue opportunities to gain new skills to enhance our success as a team.
  • Appreciate, understand, and value each staff member’s expertise, background, experience, strengths, and unique perspective. Share time, energy, and knowledge with others to ensure everyone has the highest potential to succeed.
  • Achieve excellence in all tasks and goals.
  • Demonstrate professionalism on and off the job and always represent the Taft Museum of Art positively and professionally. Speak truthfully and fulfill promises and obligations in all museum dealings.
  • Be comfortable and communicate with people of diverse backgrounds.
  • Adhere to all current museum policies, procedures, protocols, and processes.
  • Create a pleasant work environment by being a positive influence and respectful to every person.

The success of the Taft Museum of Art is driven by our core values of respect, integrity, excellence, creativity, and collaboration, as exemplified by our team members.

Diversity, Inclusion, Access and Inclusion Statement (DEAI): Taft Museum of Art desires to reflect the diversity of our community at every entry point-board, staff, exhibition, education programming, and all museum operations. By embedding DEAI into all Museum areas, the Taft Museum of Art will be a champion for equitable practices, providing a welcoming and inclusive museum experience, and be accessible to all.

Available shifts Wednesday-Sunday 9:00 a.m. to 5:00 p.m., including occasional nights/weekends   
Benefits: Aflac, free downtown parking, Employee Assistance Program (EAP), museum membership, and other special discounts. 

Condition of Employment: Full vaccination against COVID-19

Salary range: $11-19.50 plus tips

Job classification: Full-time; part-time

To apply: Please submit a cover letter, resume, and three references. Please submit only through our online portal at taftmuseum.org/Careers. Our team will review your information, and we will get back to you, we promise, with the next steps. If you have questions, please email Human Resources at [email protected]. No phone calls, please. Deadline to apply is June 8, 2022.

Posted: May 25, 2022
Deadline: June 8, 2022

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